Please, pay attention, that we have special notification NOT TO SEND and Ethereum form exchanges to our contract and not to paste Ethereum address form exchanges.
If you sent Ethereum form Poloniex, Bitterex, Coinbase or other exchanges - you will have to wait until exchange will list TKT token. We can not prognosis any timeframe when it will happen.
We can not open the contract and sent your tokens to any other wallet. The best thing you can do is to consult with exchange support.